Privacy Policy

1. Introduction
Welcome to HK Wood Trading LLC. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or use our website https://www.hkwoodstradingllc.com/, and when you engage with us in other ways (e.g. via email, social media, or directly as a customer).

By using the Site or otherwise providing personal information to us, you agree to the terms of this Privacy Policy.

2. What Information We Collect

a. Information you provide directly

  • Name
  • Email address
  • Phone number
  • Company name / Business details
  • Shipping address, billing address
  • Any other information you choose to provide in messages, inquiries, forms, or communications with us

b. Information we collect automatically

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages you visit, time spent on each page, links clicked (usage data)
  • Cookies and similar technologies

c. Information from third parties

  • If you interact via social media platforms or third-party services, those services may share certain information, according to their own policies
  • Analytics providers (e.g. Google Analytics) that collect and report usage statistics

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To respond to your inquiries, process your orders, and provide customer service
  • To provide, maintain, and improve our website, products, and services
  • To send you updates, newsletters, marketing communications (only if you consent where required)
  • To analyze usage trends and preferences to optimize our Site performance and user experience
  • To detect, investigate, and prevent fraudulent or illegal activity
  • To comply with legal obligations and resolve any disputes that arise

4. Legal Basis for Processing

When required by applicable law, we rely on one or more of the following legal bases to process your personal data:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests (provided they are not overridden by your rights or interests)

5. Sharing Your Information

We may share your personal data:

  • With service providers or partners who help with website hosting, email delivery, analytics, payment processing, shipping, or other business operations
  • With our affiliates or subsidiaries for business purposes
  • If required by law or to respond to lawful requests by public authorities
  • To protect our rights, safety, or property, and the rights, safety, or property of others

We will not sell your personal data to third parties.

6. Cookies & Tracking Technologies

  • We use cookies and similar tracking technologies to track activity on our Site and store certain information.
  • Cookies help us understand how you use the Site, improve its functionality, remember your preferences, and for advertising and security.
  • You can control or disable cookies via your browser settings, but note that doing so may affect how the Site works.

7. Data Retention

We will retain your personal data only as long as necessary:

  • to fulfill the purposes described in this Privacy Policy
  • to comply with legal, tax, or regulatory requirements
  • to resolve disputes and enforce our agreements

8. Your Rights

Depending on where you live, you may have rights regarding your personal information, such as:

  • Right to access your data
  • Right to correct or update inaccurate or incomplete data
  • Right to request deletion of your data
  • Right to restrict or object to certain processing
  • Right to data portability
  • Right to withdraw consent (where processing is based on consent)

If you wish to exercise any of these rights, please contact us using the contact information below.

9. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure; we cannot guarantee absolute security.

10. International Transfer of Data

Since we operate globally, your data may be transferred to — and stored in — countries other than your own. When this happens, we ensure appropriate safeguards are in place to protect your data, in accordance with applicable laws.

11. Children’s Privacy

Our Site and services are not intended for minors (e.g. under 16 years old). We do not knowingly collect personal data from anyone under the age of 16. If you believe that a minor has provided us data, please contact us, and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. We encourage you to review this policy periodically.
Your continued use of the Site after changes are posted constitutes your consent to such changes.

13. Contact Us

If you have any questions, concerns or requests about this Privacy Policy, or about your personal data, you can contact us at:

HK Wood Trading LLC
Aston Way, Moss Side, Leyland PR26 7UX, United Kingdom
supply@hkwoodstradingllc.com

WhatsApp: +447301914199